Privacy Policy

1. Introduction

Viago ("we", "us", "our", or "Platform") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freight forwarding marketplace platform.

By accessing or using Viago, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Platform.

2. Information We Collect

2.1 Information You Provide Directly

When you register and use our Platform, we collect:

Company Information:

• Company name
• VAT registration number
• Business email address
• Phone number
• Website URL (optional)
• Company logo (optional)
• Business description
• Organization type (importer/forwarder or transporter)

User Account Information:

• Representative name
• Email address
• User role (owner or member)
• Verification status
• Last login timestamps

Cargo and Shipment Information:

• Cargo type and shipping method
• Origin and destination locations
• Incoterms
• Product descriptions and HS codes
• Cargo dimensions, weight, and volume
• Monetary value and currency
• Dangerous goods information (IMO class, UN numbers)
• Temperature control requirements
• Documentation requirements
• Additional service requests

Offer and Transaction Information:

• Transportation pricing and duration
• Service pricing details
• Documentation pricing
• Comments and communications
• Offer status and timestamps

2.2 Information Collected Automatically

When you access our Platform, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and features used
• Time and date of access
• Referring website addresses
• Interaction patterns and preferences

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, maintain your session, and analyze Platform usage. You can control cookie preferences through your browser settings, though disabling cookies may limit Platform functionality.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Platform Operations

• Creating and managing user accounts
• Facilitating cargo requests and offers
• Connecting importers with transporters
• Processing and managing transactions
• Enabling team collaboration features
• Verifying user identities and business credentials

3.2 Communication

• Sending verification emails
• Notifying users of new offers
• Confirming accepted deals
• Processing team invitations
• Providing customer support
• Sending administrative updates and notices
• Responding to inquiries and requests

3.3 Platform Improvement

• Analyzing usage patterns and trends
• Improving features and functionality
• Developing new services
• Debugging technical issues
• Enhancing user experience

3.4 Security and Compliance

• Detecting and preventing fraud
• Protecting against unauthorized access
• Enforcing our Terms and Conditions
• Complying with legal obligations
• Responding to legal requests and court orders

3.5 Marketing (With Your Consent)

• Sending promotional materials about new features
• Sharing relevant industry updates
• Providing personalized recommendations

You may opt out of marketing communications at any time by contacting us or using unsubscribe links in our emails.

4. How We Share Your Information

4.1 With Other Users

When you use the Platform:

• Importers' cargo requests are visible to transporters
• Transporters' offers are visible to the posting importer
• Company information may be displayed to facilitate business connections
• Contact information is shared when deals are accepted

4.2 With Service Providers

We may share information with third-party service providers who assist us in:

• Hosting and maintaining the Platform (Vercel, Supabase)
• Email delivery services (Resend)
• Analytics and performance monitoring
• Customer support tools
• Payment processing (if applicable)

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.3 For Legal Reasons

We may disclose your information when required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to government requests or court orders
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or the public
• Investigate fraud or security issues

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and the choices you may have regarding your information.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent or at your direction.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and user permission systems
• Row-level security policies in our database
• Secure email verification processes

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records

When you delete your account, we will delete or anonymize your personal information, except where we are required by law to retain it or where it is necessary for legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to access your personal information and request a copy of the data we hold about you in a portable format.

7.2 Correction

You can update most of your account information directly through the Platform. Contact us if you need assistance correcting inaccurate information.

7.3 Deletion

You may request deletion of your account and personal information, subject to certain legal obligations and legitimate business needs.

7.4 Object to Processing

You may object to certain types of processing of your personal information, such as marketing communications.

7.5 Withdraw Consent

Where we process your information based on consent, you may withdraw that consent at any time.

7.6 Restrict Processing

You may request that we limit how we use your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided in Section 12.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links and Services

Our Platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites or services.

We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of the Platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Data Protection Officer

If required by applicable law, we will appoint a Data Protection Officer (DPO) who can be reached at dpo@viago.ge for matters related to data protection and privacy.

14. Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.